Title: Website Guy Order Messaging for WooCommerce Author: Website Guy Published: 27. junija 2026 Last modified: 27. junija 2026 --- Tykace pytaś ![](https://s.w.org/plugins/geopattern-icon/websiteguy-order-messaging.svg) # Website Guy Order Messaging for WooCommerce Wót [Website Guy](https://profiles.wordpress.org/gwame/) [Ześěgnuś](https://downloads.wordpress.org/plugin/websiteguy-order-messaging.0.2.1.zip) * [Drobnostki](https://dsb.wordpress.org/plugins/websiteguy-order-messaging/#description) * [Pógódnośenja](https://dsb.wordpress.org/plugins/websiteguy-order-messaging/#reviews) * [Instalacija](https://dsb.wordpress.org/plugins/websiteguy-order-messaging/#installation) * [Wuwiśe](https://dsb.wordpress.org/plugins/websiteguy-order-messaging/#developers) [Pódpěra](https://wordpress.org/support/plugin/websiteguy-order-messaging/) ## Wopisanje Order Messaging for WooCommerce by Website Guy gives your customers a simple way to contact you about a specific order, while keeping every conversation organised inside WooCommerce. Customers can start a conversation directly from **My Account Orders**, while staff reply from the WooCommerce order screen. Every message stays attached to the order, making it easy to track delivery questions, order changes and post-purchase support. Instead of juggling emails, support tickets and phone calls, all communication remains linked to the order it relates to. Notification emails simply alert customers that there’s a new message and direct them back to their account to continue the conversation, ensuring everything stays organised in one place. This plugin is ideal for stores that want a lightweight alternative to a full helpdesk for order-related customer support. It solves a common problem without introducing another platform for your staff or customers to learn. Built from real-world experience managing a busy retail and ecommerce operation, this plugin focuses on solving genuine day-to-day pain points with a clean, familiar WooCommerce experience. ### Why you’ll love it * Keep every customer conversation attached to the correct WooCommerce order. * Reduce support emails and avoid losing important information across inboxes. * Give customers an easy way to request help directly from their order history. * Let staff reply without leaving the WooCommerce order screen. * No separate helpdesk or complicated ticketing platform required. * Lightweight, familiar and easy to configure in just a few minutes. ### Features * Add a „Message“ button to eligible customer orders. * Order-specific conversation threads for logged-in customers. * Reply directly from the WooCommerce order edit screen. * Automatic email notifications for customers and staff. * Configurable notification sender name and email address. * Optional support links in WooCommerce customer emails. * Optional support links on WP Overnight PDF invoices. * Settings page for notification, email and support link options. * Uses WooCommerce customer-visible order notes for maximum compatibility. * Lightweight and easy to configure. ### Usage **Customers** 1. Log in and open **My Account Orders**. 2. Click **Message** beside an order. 3. View previous messages and send new ones. **Staff** 1. Go to **WooCommerce Orders**. 2. Open the relevant order. 3. Reply using the **Order Messaging** panel. **Optional support links** 1. Go to **WooCommerce Order Messaging**. 2. Enable or disable support links in customer emails and PDF invoices. 3. Customise the support heading and link text if required. ## Instalacija 1. Upload the plugin ZIP via **Plugins Add New Upload Plugin**, or copy the plugin folder into `/wp-content/plugins/`. 2. Activate the plugin. 3. Go to **WooCommerce Order Messaging** to configure your settings. 4. If the customer messaging page does not open correctly, visit **Settings Permalinks** and click **Save Changes** once. Messaging will automatically become available for eligible logged-in customer orders. ## FAQ ### Does this work for guest orders? No. This version is designed for logged-in customers using the WooCommerce My Account area. ### Does it replace WooCommerce order notes? No. Messages are stored using WooCommerce customer-visible order notes, providing excellent compatibility while presenting them in a cleaner conversation interface. ### Can staff reply from the order screen? Yes. A dedicated Order Messaging panel is added to the WooCommerce order edit screen. ### Can I notify multiple staff email addresses? Yes. Simply enter multiple email addresses, separated by commas, in the plugin settings. ### Can customers reply directly to notification emails? No. Notification emails direct customers back to their account so the full conversation remains attached to the order. ### Can I customise the sender email address? Yes. You can configure both the sender name and sender email address. Using an email address from your own domain (for example, [support@yourstore.com](https://dsb.wordpress.org/plugins/websiteguy-order-messaging/support@yourstore.com?output_format=md)) is recommended. ### Does the PDF invoice support link require another plugin? Yes. This feature integrates with **PDF Invoices & Packing Slips for WooCommerce** by WP Overnight. ## Reviews ![](https://secure.gravatar.com/avatar/d519b9936e0f8df959d85885fada6fa09a39db6960b7f1d8d83070e1671fc931? s=60&d=retro&r=g) ### 󠀁[Exactly what WooCommerce was missing](https://wordpress.org/support/topic/exactly-what-woocommerce-was-missing/)󠁿 [thehopsack](https://profiles.wordpress.org/thehopsack/) 30. junija 2026 We process a high volume of WooCommerce orders every week, and this plugin has made handling order-related customer enquiries much more organised. Instead of conversations being scattered across multiple email threads, everything stays linked to the relevant order, making it easy for both customers and staff to follow the history. Simple, well thought out and clearly built by someone who understands the day-to-day challenges of running an ecommerce business. [ Read all 0 reviews ](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/) ## Sobustatkujuce a wuwijarje „Website Guy Order Messaging for WooCommerce“ jo software wótwórjonego žrědła. Slědujuce luźe su pśinosowali k toś tomu tykacoju. Sobustatkujuce * [ Website Guy ](https://profiles.wordpress.org/gwame/) [Translate “Website Guy Order Messaging for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/websiteguy-order-messaging) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/websiteguy-order-messaging/), check out the [SVN repository](https://plugins.svn.wordpress.org/websiteguy-order-messaging/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/websiteguy-order-messaging/) by [RSS](https://plugins.trac.wordpress.org/log/websiteguy-order-messaging/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 0.2.1 * Added WordPress tested-up-to metadata for WordPress 7.0 compatibility. * Updated stable tag for the compatibility release. #### 0.2.0 * Renamed plugin to Website Guy Order Messaging for WooCommerce. * Updated text domain to websiteguy-order-messaging. * Added optional support links to WooCommerce customer emails. * Added optional support links to WP Overnight PDF invoices. * Added settings to customise support links. * Added WooCommerce plugin dependency header. #### 0.1.1 * Added configurable notification sender name and email address. * Improved email headers and reply handling. * Clarified notification-only email behaviour. #### 0.1.0 * Initial release. ## Meta * Version **0.2.1** * Last updated **4 dny** * Active installations **Fewer than 10** * WordPress version ** 6.0 abo nowša ** * Tested up to **7.0** * PHP version ** 7.4 abo nowša ** * Language * [English (US)](https://wordpress.org/plugins/websiteguy-order-messaging/) * Tags * [customer support](https://dsb.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://dsb.wordpress.org/plugins/tags/helpdesk/) [support tickets](https://dsb.wordpress.org/plugins/tags/support-tickets/)[woocommerce](https://dsb.wordpress.org/plugins/tags/woocommerce/) * [Rozšyrjony naglěd](https://dsb.wordpress.org/plugins/websiteguy-order-messaging/advanced/) ## Pógódnośenja 5 out of 5 stars. * [ 1 5-star review ](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/) ## Sobustatkujuce * [ Website Guy ](https://profiles.wordpress.org/gwame/) ## Pódpěra Got something to say? Need help? [Forum pomocy pokazaś](https://wordpress.org/support/plugin/websiteguy-order-messaging/)